Privacy Policy
Last updated: October 2026
GTS Glass & Window Services LTD (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and what we do with it.
We are the data controller for the information described in this policy.
Contact details
GTS Glass & Window Services LTD
Unit 10 Meadowbrook Park, Halfway, Sheffield, S20 3PJ
Email: enquiries@gtsglasswindows.com
What information we collect
When you request a quote or contact us
If you fill in a quote request form on our website, or a lead form on one of our Facebook or Instagram adverts, we collect:
- Your name
- Your phone number
- Your email address
- Your postcode or town
- Details about the work you need
When you visit our website
We automatically collect limited technical information through cookies and similar technologies, including:
- Pages you viewed and how long you spent on them
- The device and browser you used
- How you arrived at our site (for example, from Google or Facebook)
- Approximate location, based on your IP address
This information is collected in a form that does not directly identify you.
When you call or email us
We keep a record of your contact details and what you asked about, so we can respond and quote for the work.
Why we collect it and our legal basis
| What we use it for | Legal basis |
|---|---|
| Responding to your enquiry and providing a quote | Legitimate interests (you have asked us to contact you) |
| Carrying out work you have booked | Performance of a contract |
| Keeping records of quotes and jobs | Legal obligation and legitimate interests |
| Understanding how our website is used | Consent, via cookies |
| Measuring and improving our advertising | Consent, via cookies |
We do not use your details for marketing emails or newsletters unless you have specifically asked us to.
Who we share your information with
We do not sell your information to anyone.
We share limited information with the following, who act as our service providers:
- Google: website analytics (Google Analytics), search performance (Google Search Console) and advertising measurement (Google Ads)
- Meta (Facebook and Instagram): advertising measurement and lead forms
- Our website host and email provider: to run the website and receive your enquiries
Where these companies process data outside the UK, they do so under transfer safeguards approved for UK data protection purposes.
We may also share information where we are legally required to do so.
How long we keep it
- Enquiries that do not become jobs: up to 2 years
- Customers and completed jobs: 6 years, to meet accounting and warranty obligations
- Website analytics data: up to 14 months
Your rights
Under UK data protection law you have the right to:
- Ask what personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information
- Object to us using your information for certain purposes
- Withdraw consent for cookies at any time
To make a request, email enquiries@gtsglasswindows.com. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Cookie notice
What cookies are
Cookies are small text files placed on your device when you visit a website. They help the site work properly and help us understand how it is being used.
The cookies we use
Essential cookies
These are needed for the website to function. They cannot be switched off.
Analytics cookies (Google Analytics)
These tell us how many people visit the site, which pages they look at, and how they found us. We use this to improve the website. The information is aggregated and does not identify you personally.
Advertising cookies (Meta Pixel and Google Ads)
These help us measure whether our Facebook, Instagram and Google adverts are working, and show relevant adverts to people who have visited our website. Set by Meta Platforms Ireland Ltd and Google Ireland Ltd.
Managing cookies
When you first visit our site you can choose which cookies to accept. You can change your choice at any time using the cookie settings link on the site.
You can also block or delete cookies through your browser settings, though some parts of the website may not work properly if you do.